PRIVACY POLICY

PRIVACY POLICY

The Data Controller

The Data Controller of personal data, relating to identified or identifiable persons processed following the consultation of our site is SPEZIERIE PALAZZO VECCHIO DOTT.DI MASSIMO SRL- Registered Office: Via Vacchereccia 9r, 50122 Florence – VAT Number 04500110483, Business Register Registration FI 04500110483

WHAT DATA WE COLLECT

The categories of personal data we collect are:

First name, Last name, shipping and billing address, email address, phone number, Information about product purchases, Information about the use of our website, Communications exchanged with us or addressed to us via letters, emails, phone calls and social media.

Place and purpose of data processing

Processing related to the web services of the Site spezieriepalazzovecchio.it takes place at the headquarters of SPEZIERIE PALAZZO VECCHIO DOTT.DI MASSIMO SRL and the contents are maintained by employees/collaborators of the same.

No data derived from the web service is communicated or disseminated to third parties.

Personal data provided by users who submit service requests are used solely for the purpose of performing the requested service or provision and are not communicated to third parties unless communication is required by legal obligations or is strictly necessary for fulfilling the requests.

We use the information provided by the user to

  1. Carry out the services requested in relation to the purchase of products
  2. Contact the user in case of communications relating to the requested products or their shipment. These communications are not for marketing purposes
  3. Perform statistics or to respond to a complaint.
  4. Manage our relationship as our customer and to improve our services and improve the user experience with us;
  5. Perform technical support operations

HOW WE INFORM ABOUT PROCESSING AND HOW WE ACQUIRE CONSENT

Consent is requested during the registration or order process for unregistered users. The customer must check the consent box to proceed.

During registration, the customer can also check the newsletter subscription if desired. For unregistered users, it is possible to subscribe to the newsletter by entering their email on the site.

HOW WE MANAGE THE RIGHTS OF DATA SUBJECTS

Registered customers can modify their data at any time. They can request the deletion of their data by writing to [email protected]

WHAT ARE THE RETENTION PERIODS

Data is kept until the customer requests its deletion

NAVIGATION DATA

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified data subjects, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) notation addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (success, error, etc.) and other parameters relating to the operating system and the user's computer environment. This data is used solely for the purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

DATA PROVIDED VOLUNTARILY BY USERS

The optional, explicit and voluntary sending of emails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Brief summary information will be progressively reported or displayed on the site pages set up for particular services.

COOKIES

Cookies are textual elements that are inserted on a computer's hard disk only after authorization. Cookies serve to streamline web traffic analysis or to signal when a specific site is visited and allow web applications to send information to individual users. No user data is acquired by the site in this regard. Cookies are not used for the transmission of personal information, nor are so-called persistent cookies of any kind used, i.e. systems for tracking users.

SECURITY MEASURES

Personal data is processed with automated computer tools, for the time necessary to achieve the purpose for which it was collected.

Specific security measures are observed to prevent data loss, unlawful or incorrect use, and unauthorized access.